Terms and Conditions

POLICIES

Deposits / Reservations

Oksana s requires a deposit equal to one night s stay to make a reservation.   Confirmation of reservation is sent after payment is made.   For reservations of extended stays, we reserve the right to require a larger deposit to reserve the full period of your stay.   Deposits can be paid online by credit card, by bank transfer, or by cash in our office.

Cancellation Policy

Reservations canceled 21 days in advance or more will receive a full refund.  Cancellations made less than 21 days in advance will forfeit their one night deposit.  If a sum greater than one night was voluntarily paid in advance, all amounts above one night s rent will be returned.   Cancellations must be made by e-mail or fax and must include the name of the person the reservation was made by and dates of stay.  

Changes of Dates

All changes are subject to availability.   If changes are made more than 7 days in advance, there is no penalty.   If reserved dates are canceled because of date changes less than 7 days in advance, we will charge you 50% of the rental amount for these dates.    Change of dates may affect the rates because our rates are seasonal and we discount for lengths of stay.

Balance of Payment:

The balance for apartment rental and other services is due at check-in.  We prefer if you can pay cash.  We accept Euros, Dollars, and Rubles.   Foreign currency needs to be in good condition without tears or ink stains.   Payment can be made by major credit card:  Mastercard / Visa / American Express.   A 3% bank processing charge is added to all credit card payments.  Payment can be made by bank transfer, but must be made at least 1 week in advance of check-in.    Proof of payment and stamped receipt is given at check-in.

Security Deposit

Upon check-in, you are required to leave the equivalent of a 4000 ruble cash deposit.  This is returned at check-out provided there is no damage to the apartment beyond normal wear and tear.   Extended stays (more than 1 month) or primary guests who are age 25 or younger may be asked for a higher deposit. 

Check-In / Check-Out Times

Official Check in time:   14:00

Official Check out time:  11:00

Early or late check out is subject to availability. If the apartment is available, check-in can be made as early as 10:00, and check out as late as 14:00.    We cannot guarantee early or late times until the day before. If available, you can guarantee early check-in or late check-out for any time you wish by paying for 1/2 night s stay.    We can offer you options for storing your luggage when needed.

Technical Problems:

In the event of technical problems beyond our control, we reserve the right to change the apartment you have reserved to a similar or better quality apartment  of the same size or larger in the same area.   

Late Check-Ins:

Check-ins after 21:00 incur a 500 ruble late check-in fee.This allows our manager who stays late to take a taxi home.

Extra Bed:

Each bedroom of each apartment and all studios have a bed that can accomodate 2 people.   Each apartment also has a couch that can be used as a bed for extra guests.  If you will use this couch as a bed, you will be charged 200 rubles per night extra.  You must notify us in advance to assure that we have equipped the aparmtent with extra linens, pillows, and towels for the appropriate number of guests.

Baby Crib

Cribs can be ordered in advance for  200 rubles per day with a minumum charge of 800 rubles.

Cleanings

Unless otherwise noted, each aparmtent is cleaned every 4th day of stay.  Additional cleanings can be scheduled for 500 rubles at your request.

24 Hour Contact:

Our office closes at 21:00.   We answer phone calls 24 hours in case of any emergencies.